Haliviq
Back to WorkGovernment & Public Sector

ITAGC: Public-Sector Website with an Assessment and Review System

ITAGC provides a broad set of services to businesses and researchers, but the previous website made it hard to see what was on offer. We rebuilt it so that services sit in clear categories, with a search that works and an assessment and review system that gives applicants a defined route. Content and credibility direction ran in parallel, since an institution's website is judged on how trustworthy it looks as much as on how easy it is to use. This page sets out the deliverables, how we worked and the technology behind them.

Industry

Government & Public Sector

Platform

Responsive Website

Year

2025

Services

4

Services Provided

UX/UI DesignWeb DevelopmentAssessment & Review SystemContent & Credibility Direction
ITAGC

Project Objectives

  • Make it possible for a first-time visitor to find the specific service they need in under a minute.
  • Organize a wide range of services into clear, navigable categories.
  • Provide an assessment and review system so applicants and reviewers work through one defined process.
  • Explain process and turnaround so fewer enquiry calls are needed.
  • Present content in a way that supports the institute's credibility.
  • Build a modern web presence suited to a public institution.

What We Delivered

  • A responsive public-sector website
  • Service and research content organized into clear categories
  • A working search system for institutional services
  • An assessment and review system
  • Process and turnaround-time information pages
  • A downloadable-document structure for public resources
  • Content and credibility direction across the key pages

How We Built It

1

Institutional research

We collected the full service structure and the user groups each service is for. Understanding who asks for what let us decide how to name and group each service.

2

Information architecture

We organized services and research into categories a non-expert visitor can navigate. The assessment and review route was designed as part of the same structure rather than added on.

3

Development

We built a fast, accessible website for a wide range of business and research users. The assessment and review system was built alongside the search so applicants can move from finding a service to starting a process.

4

Content and credibility direction

We structured service and research content so it is complete and searchable. We also directed the tone and presentation so the site reads as authoritative rather than as a brochure.

Technology & Tools

Next.js front end, for quick and search-friendly pagesService search and filtering systemAssessment and review system for applicationsCloud hosting and CDN for dependable deliveryContent management for institutional updatesAccessible, standards-based markup and an on-page SEO foundation

Results

  • The new website organizes services so they can be found without help.
  • A working search system reduces reliance on phone-based enquiries.
  • Process and turnaround information is now published clearly for the first time.
  • An assessment and review system gives applicants and reviewers a defined route.
  • A modern web presence suits the credibility a public institution needs.

FAQ

Short answers about this project.

A public-sector website with a service-search system like this typically takes around three months. Collecting and organizing the service information is the longest step.

A Next.js front end with a dedicated search and filtering system, an assessment and review system, content management for institutional updates, and CDN-backed cloud hosting.

It gives applicants and reviewers a defined route through each assessment or review. This replaces ad hoc handling with a process that is visible and consistent.

It means guiding the wording, structure and presentation of key pages so they read as accurate and trustworthy. For a public institution, the credibility of the site is part of the service.

Yes. Services, research content and documents sit in a content management structure staff can edit without a developer.

Yes. The service-categorization, search and review structure applies to other government bodies and institutes with a wide catalog of services. We adapt the categories and the review steps to each organization.

Read the Full Case Study

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